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Managed Services
Business Technology is like owning a car. You need to service it and you need to maintain it, otherwise it breaks down impacting your ability to run it. At AZ Technology Solutions we believe Managed Services to be essential to running your business regardless of it's size.
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AZ Technology Solutions provides a wide range of Managed IT services to help you Simplify and focus on your business taking away the worry of technology. It is your Business Technology service and maintenance package and we believe in giving you the flexibility to choose how you service and maintain your technology.
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Do you need us to provide you with some or all of our Managed Service offerings? Do you want to manage certain aspects of your technology yourself or do you already have another service provider helping you with these and don't want to double up? All of our Managed Services are tailored to your needs and are delivered using simple cost models that provide you with no-surprises. Our services are highly competitive start at under $100 exGST per month with at least one user/device under management.
Cloud Service Management
Tied to our Managed Cloud Service we help organisations with managing the entire cloud estate, monitoring your cloud workloads and supporting, securing and governing your environment. Whether it is creating a new mailbox in Microsoft 365 or updating a configuration on a resource in Azure to maintain optimal performance, our Cloud Services Management Managed Service can help​​
Proactive Monitoring and Support
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Our team at AZ Technology Solutions proactively monitor and maintain your environment. We help in ensuring that your systems are operational and problems are resolved before they have the opportunity to impact you​
Datacentre Infrastructure Management
Here at AZ Technology Solutions, we understand that many businesses operate server and storage infrastructure in their office or in a datacentre. Whether you have one server or many our Server and Storage Management service includes monitoring and managing your server and storage environment to ensure minimal disruption to your business. We work from the physical infrastructure layer all the way through virtualisation platforms (VMware/Broadcom and Microsoft) and to the operating system layer. ​​​​
Network Management and support
The backbone of your technology environment is your network. If your network is down, your business is likely to be highly impacted or grinding to a halt. Our network management and support service is designed to maintain your network. We monitor network hardware, monitor performance, capacity and issues, manage changes and diagnose/troubleshoot in the event that issues arise. We have experience working with leading vendors and partner with large ISP's to ensure your network is high on the priority list​​​​
Backup Monitoring and Management
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Our backup management services ensure that your assets are backed up. Whether you are operating your own infrastructure or consuming cloud services our backup management services protect your business against data loss through backup monitoring and testing that you are able to successfully recover in the event of data loss​
Cybersecurity Management
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Our cybersecurity managed service is designed around ensuring that your network and assets remain secure. Through this service we employ the use of a set of tools in your environment that help us monitor for threats. We maintain vulnerability monitoring across your managed devices through common security patching and vulnerability monitoring systems. We provide tailored monthly security posture reports that provide you with a view of your cybersecurity posture for your organisation​​​
IT Procurement and Asset Lifecycle management
Ever been in the situation where your technology infrastructure has failed you and your warranty was expired costing you thousands in unexpected costs?
Have you been to your local computer shop, purchased a laptop and found that it is not suitable for your network?
Are you overwhelmed with all of your licensing requirements and sometimes you dont know what your paying for?
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Our IT Procurement and Asset Management service takes care of all of this for you. We bring all of your known assets under our management and we let you know when your assets are due for renewal, refresh. We partner with Australia's leading IT vendors and can provide discounted pricing on hardware, software and services. ​​​​
End User Service and Support
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The people in your business are the lifeline of your business. When the technology that your people are using is not working or they need help with a technical incident or an enhancement it is important that these requests are addressed in a timely manner. For every minute, hour, day that they are impacted, that is a loss to their productivity towards your business. Our End User Service and Support provides you with a timely channel for addressing these requests for help.
Service Level Agreements
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At AZ Technology Solutions, we are confident in the services that we provide. All of our Managed Services are backed by Service Level Agreements outlining response and resolution time frames. Our Service Level Agreements provide you with the peace of mind that ensure that your business technology and your people are in good hands when it comes to IT
